Hearing Aid Assembly (PRO)

• Place a battery in the battery compartment. Read the user manual for specific directions on battery polarity.
• The provided tubing will be too long for most people, and it will need to be trimmed to the optimal length. (See illustration to the left.) Please see the PRO user manual for more specific diagrams and directions on trimming the tubing. If you need extra tubing or if you cut the tubing too short, spare tubing is available in our Accessory Kit (see Hearing Aid Accessories page).
• Attach the long portion of the clear tubing to the tip of the earhook. Using your thumb and first finger, hold the tubing at the tip of the earhook and twist back and forth until tubing slides OVER the tip of the earhook. 
• Choose the appropriate size of ear dome (tip) for your ear so that the fit inside the canal is snug. If the fit is loose, you may hear a whistling noise when the hearing aid is on.
• To properly insert the hearing aid into your ear, first pull the top of your ear up and back with one hand (this opens up the ear canal). With the other hand, hold the hearing aid tubing and slowly insert the ear dome (tip) into the ear canal using a back-and-forth twisting motion. Then swing the hearing aid above and behind the ear. 
• The hearing aid will fit according to the picture to the left.

Hearing Aid Assembly (MAX)

• The MAX comes with several sizes of ear domes (tips). Choose the appropriate size of ear dome (tip) for your ear so that the fit inside the canal is snug. If the fit is loose, you may hear a whistling noise when the hearing aid is on.
• To properly insert the hearing aid into your ear, first pull the top of your ear up and back with one hand (this opens up the ear canal). With the other hand, hold the hearing aid tubing and slowly insert the ear dome (tip) into the ear canal using a back-and-forth twisting motion. Then swing the hearing aid above and behind the ear. 
• The hearing aid will fit according to the picture to the left.

Listening Tips

• Give yourself time to become accustomed to your new hearing instruments.
• If you are a new to hearing aids, be aware that there are sounds, both pleasant and unpleasant, that you may not have heard in a long time. With time, you will be able to focus on the sounds you want to hear and ignore the sounds you don’t want to hear.
• Your own voice may sound too loud. This is very common for new hearing aid users, but most people get used to it over time.
• You may find that a quiet environment is more comfortable in the beginning of the adjustment period. Gradually introduce new listening environments as your ears become accustomed to the hearing aids.
• You may find that it is easiest to start wearing the hearing aid for 30-60 minutes a day at the beginning and gradually extend the time that you wear the hearing aids.
• In noisy or difficult environments, you may find it easier to understand speech by facing the speaker. Focus on reading lips and observing facial expressions and body language. Be aware that in some situations, it may be too noisy to understand what is being said.
• Listen to radio and television programs as you normally would.
• Using a hearing aid takes practice. Please do not give up prematurely. 

Hearing Aid Battery Tips

• Batteries can be harmful if swallowed. Keep out of reach of children and pets. If swallowed, seek medical attention immediately.
•  Remove the battery when not in use for an extended period of time. This prevents possible damage from leakage or expansion of the battery. 
• Replace dead batteries immediately.

Maintenance and Care

• Hearing aid can be cleaned daily with a tissue or soft cloth. Do not use water, alcohol, or other liquid agent to clean the hearing aid as it may damage it.
• For optimal performance, the hearing aid tubing and domes should be changed every 3-6 months.
• Use the included brush to gently clean away wax and other debris.
•  Do not let the hearing aid get wet. Do not use hair spray while wearing the aid. Do not expose the aid to excess moisture or heat.
• Avoid physical shock to the aid, such as dropping it on the ground.

Troubleshooting

Instrument makes a whistling sound

•  Whistling (feedback) occurs when amplified sound returns to the microphone and are re-amplfied. Most hearing aids (even ones costing thousands of dollars) whistle when not inserted properly into the ear canal. 
•  You can confirm that the hearing aid is working properly by removing the aid and covering the hole in the tubing/domes with your finger (the whistling should stop). Try pulling your ear up and back and reinserting ear piece into ear so it fits better (or try a different sized ear piece).
• Sometimes feedback may occur when you have a blockage of wax in the ear canal, a stiff eardrum (from a cold, for example) or any condition that causes sound to be reflected from the ear canal. In these cases, the fit may be fine, and the feedback will disappear when the condition is corrected. 
• Check for any cracks in the tubing or the earhook. For optimal performance, the hearing aid tubing and domes should be changed every 3-6 months.
•  Lower the volume if it is set too high.
•  Clean any wax that may be blocking.
• If you cannot obtain a good fit, consider getting a custom mold made to your ear.